FAQ's
To view the answers to some of our most frequently asked questions, please explore below.
Staying Overnight
Guaranteed check in is available from 3pm. You are welcome to arrive earlier and enjoy our facilities before accessing your room.
Check out is 11am.
7am until 10.30am
All of our bedrooms feature an en-suite bathroom with towelling robes, slippers, and Molton Brown toiletries. There is also a Nespresso machine and tea making facilities, freeview television, direct dial telephone, radio alarm clock, and hairdryer available in every room. Fridges are available on request (subject to availability).
Any guests staying overnight have access to our Swimming Pools, Steam Room and Gym on a complimentary basis.
We can accommodate families in our Superior Classic Rooms and above. We have a range of cots, sofa beds and extra beds available to ensure everyone in comfortable during your stay.
Please check the terms of your booking, as our cancellation policy varies dependent on your reservation type. Our reservations team can also help with amendments to your booking. Contact 01323 412345
We do have a number of dog friendly bedrooms available, and seafront location makes the perfect escape with your pooch. If you have other furry friends, please contact our reservations team to discuss options.
We have 65 car parking spaces on-site. Residential guests can guarantee reserved parking at £25.00 per day. Otherwise, free parking can be found on streets nearby. If you have any questions, or require blue badge parking, please contact our concierge team.
Our Superior Classic Inland bedrooms do have air conditioning. If you have booked a room without this, fans can be provided where required.
No problem. Dental and Shaving Kits are available at reception for a small cost, and Sewing Kits are provided in your room.
Booking direct ensures that you get the best and most flexible rates available. We also offer an exclusive discount to members of our newsletter, ensuring you hear about our upcoming deals and events before anyone else!
We do have twin bedrooms available, please mention this to our reservations team upon booking.
Health Club
Our Health & Leisure Club boasts an indoor and outdoor heated swimming pool, jacuzzi, gym, 8 beauty rooms, and steam room.
Yes, you are welcome to enjoy the leisure facilities from midday on your check in day. Feel free to leave your luggage with Concierge at the main hotel reception.
Gym & Indoor Pool: 6am – 9pm on weekdays, and from 7am on weekends.
Outdoor Pool: 8am until 8pm, or until dusk (during summer season, weather permitting)
Children Swim Times are 8am until 8pm across both pools.
Please bring appropriate attire for your chosen activity. We offer bathrobes & flipflops on request, towels for your swim and shower, or gym towels for other physical activity.
Please contact our Health Club team – 01323 435025
A limited food and drink menu is available around the outdoor pool area. Beside this, only water can be consumed in our leisure facilities.
Dining
Mirabelle Restaurant Lunch: Wednesday to Saturday, 12noon – 1.30pm
Mirabelle Restaurant Dinner: Tuesday to Saturday, 6pm – 9pm
Garden Grill Lunch: Sundays, 12.30pm – 2pm
Garden Grill Dinner: Monday to Sunday, 5.30pm – 9pm
While we do not operate a dress code, most of our guests choose smart casual or formalwear when dining in the Mirabelle Restaurant.
Our kitchen can cater for most dietary requirements, but please let our reservations team know in advance.
No, anybody is welcome to dine in any of our food and beverage outlets.
We strongly recommend booking your table in advance to avoid disappointment.
Yes, we offer room service. A menu is available to view in your room but if you would like to see a sample in advance, please contact our reservations team.
If looking for something a little more special than our standard a la carte menu, why not try our six-course tasting menu? We also host regular dining and entertainment events, that can be viewed on our What's On page.
Whether you are a hotel guest or visiting for the day, we’d be delighted to treat you to our renowned afternoon tea. Served daily from 2pm-5:30pm.
Our Dinner, Bed and Breakfast page includes a £45.00 per person allowance to use towards food in our restaurant. Breakfast is also included for the next morning, in all of our stays.
Activities
There is lots to do during your visit to Eastbourne. Check out everything on our What’s On Page.
If you do not have a car of your own, our concierge team can help arrange taxis to your chosen days out.
Getting Here
Eastbourne train station is less than a mile away and services routes to London.
Yes, we can help arrange taxis on your behalf. Please contact our Concierge team to do this in advance.
Gatwick Airport is 42.8 miles from The Grand.
General
Please contact our Reservations team at reservations@grandeastbourne.co.uk
Any lost property is safely stored with our housekeeping team for up to three months. Please contact Reservations.
We are a non-smoking hotel. There are designated areas where smoking and vaping is permitted, with appropriate places to discard your cigarettes. Please respect those around you.
For photography and drone requests please contact our Sales and Marketing Manager – bclarke@elitehotels.co.uk
The Grand Hotel has a fascinating history. Read all about it HERE
As well as our dog friendly bedrooms, day guests to The Grand welcome dogs to join on the Princes Lawn. Service dogs are welcome across all areas of the hotel.
Gift Vouchers are the perfect way to spoil a loved one! Treat them to a Grand experience HERE